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Terms and conditions

100% satisfaction guaranteed on our killer spray

Nature's Response™ Bed Bug Killer and Nature’s Response™ Bed Bug Killer PRO spray return policy
Return Policy:  We believe in our products and we stand by them! If you are not satisfied with our products, simply return them to our factory, within 30 days of purchase for a refund minus a 20% restocking fee. We do not accept returns older than 30 days from the date of purchase, and will not issue refunds for products not used according to label instructions. 
When applying for a refund, please mail a copy of your receipt and the unused portion of the product to the address below.  Please be certain to include your full name and address with your returns.
ALL RETURNS MUST BE AUTHORIZED BY US AND RMA (Return Merchandise Authorization) MUST BE ISSUED. NO CREDIT WILL BE GIVEN ON MERCHANDISE RETURNED WITHOUT AUTHORIZATION.

Returns on items other than Nature's Response™ spray products.
We guarantee that all the merchandise we sell is new from the factory and that we will never resell used or returned merchandise.  All sales are final. We have implemented this policy to assure our customers that no merchandise has been exposed to bed bugs from the home of a prior customer. Since even sealed boxes can be at risk for bed bug infestation, we cannot accept returns for unused or unopened items. Once shipped, the goods are yours. Please understand that this strict policy is for your safety as well as that of our employees. No exceptions will be made for any reason.

Please note that we can accept returns on Nature's Response™ Bed Bug Killer and Nature's Response™ Bed Bug Killer PRO because bed bugs avoid this formula at all costs. With all other items, there is a risk that bed bugs could hide in the box, packaging, etc. and infest a new location.

If any items are received in a damaged or defective condition, please reject shipment. If you notice damage after you receive your shipment this is considered concealed damage and a claim must be submitted by you to the shipping company.  

Warranty/Guarantee
KillBedBugs.com™ honors all manufacturers' warranties for the products we sell. If an item is not performing according to the manufacturer's specifications or seems to be defective, please call us at 1-888-914-bugs. We will work with you and the manufacturer to make sure the product is repaired or replaced, at manufacturer's discretion, as long as the product is under warranty.

These express warranties are the sole warranties given by KillBedBugs.com™ and only extend to the original purchaser. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE EXCLUDED FROM THIS CONTRACT. IN NO EVENT SHALL KillBedBugs.com™ BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

The remedies provided in the express warranties are the sole and exclusive remedies of the original purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights that vary by state. However, all settlements will be made on the basis of actual cash value (replacement cost, less depreciation) and are limited to $200. This warranty is nontransferable.

Customer Privacy Policy / Your Privacy at KillBedBugs.com™
At KillBedBugs.com™, we take your privacy seriously. We do, of course, ask you for certain kinds of personal information that are required to process your order. We keep absolutely private any personal information that you may share with us while placing your order or using our website. We do not sell or share your name or any other information about you with any third parties other than to process your order and have it shipped.

The Information We Collect:
This notice applies to all information collected or submitted on the KillBedBugs.com™ website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

How We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the newsletter sign-up form.

We use non-identifying and aggregate information to better design our website and to understand customer trends. For example, we track how many visitors come to our website and to each page, but we would not disclose anything that could be used to identify those individuals.

We use your IP address to help diagnose problems with our server, to administer our website and to collect demographic information for internal purposes.

Your Security at KillBedBugs.com™
We go to great lengths to keep your financial information private and safe.   All credit transactions occur in a secure area of our site to protect you from any loss, misuse or alteration of information collected. We have put in place the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online and to prevent unauthorized access, maintain data accuracy and ensure the correct use of information.

We use Secure Socket Layers (SSL), the industry standard in transferring information, to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases on our site. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your online order. An order number will be assigned when payment is completed for future reference.

As a convenience for customers, KillBedBugs.com™ allows the use of PayPal so customers can save credit card information online if desired. However, KillBedBugs.com™ is not responsible for policies, terms & conditions of these outside processors. Use outside processors at your own risk and discretion.

Money Orders, Cashier's Checks, Company Checks, & Personal Checks
We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product at the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered before 4 p.m. Central Time, or the next business day if your order is received after 4 p.m. Central Time as well as for orders received on Saturday, Sunday or any major holiday.

If the product you ordered is out of stock, the fulfillment of your order will be delayed. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

DISCLAIMER
KillBedBugs.com™ does NOT guarantee that any of the products we sell will prevent bed bug bites to people or pets.  If used according to manufacturer's instructions, the products we sell will assist with bed bug mitigation.  Use of these products is solely at the risk of the purchaser/user. KillBedBugs.com™ is not responsible for any pest control treatment costs, replacement of any infested belongings or any other costs incurred due to infestation.

Multiple Product Orders
For orders containing multiple products, we attempt to ship all items within one order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. We will make every attempt to contact you if any items are not available to ship within three business days.

Other Conditions
These Terms & Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether KillBedBugs.com™ signs them or not. We reserve the right to make changes to this site and these Terms & Conditions at any time.

How to Contact Us

If you have any questions please e-mail us (info@KillBedBugs.com), including your name and mailing address, at Nature’s Response LLC, 1430 Jersey Ave Suite 1B North Brunswick NJ 08902.